Can I amend my order after I have sent it?
Unfortunately you cannot amend an order once its sent. We will have to cancel & re-order.
Can I change my delivery date?
Yes you can change your delivery date however we must have 48 hours notice.
What is the deadline to put in my order?
12pm for delivery in two working days.
When do you take payment for my order?
We take payment straight away via Stripe and Paypal.
Other companies have shorter order deadlines than you offer, why is that?
Our meat is cut to order and DPD collect the next day.
I need to amend my personal details, delivery or billing addresses, how do I do that?
Log into your online account and here you will find tabs for account details and addresses, from there you will be able to amend any personal details or addresses.
Where can I find my previous orders?
Log into your online account and select orders, here you will find a list of all your previous orders.
How do I update my payment details?
Log in to your online account and select payment methods, here you can add payment details or update any existing details.
How do I update my delivery instructions for my order?
If you would like to change your delivery instructions just pop us an email at customer.service@theblackfarmer.com or give us a call on 020 3105 4711
Can I cancel a delivery that has already been processed?
Unfortunately not, the reason for this is we try to avoid any food wastage. However if you urgently need to cancel an order please get in contact with us directly customer.service@theblackfarmer.com.
How do I close my account?
We will be sorry to see you go! If you need to close your account please call our Customer Service team on 020 3105 4711 or email us at customer.service@theblackfarmer.com.
I would like to refer a friend/family member, how do I do that?
We would love that. By word of mouth is the very best recommendation! If you contact us directly on customer.service@theblackfarmer.com we can arrange a special introductory offer for you and your friend/family member.