Food Terms and Conditions

These Terms and Conditions govern your relationship with The Black Farmer Ltd, a company incorporated in the United Kingdom whose registered address is West Kitcham Farmhouse, St. Giles on the Heath, Devon PL15 9SL and whose company registration number is 05213235 (“TBF”, “we” or “us”), and all orders that you may make from time to time for meat, meat boxes and deli produce advertised for sale by us (the “Products”) via The Black Farmer website at www.theblackfarmer.com (the “Website”).

Please read these Terms and Conditions carefully as they affect your rights and liabilities in law. If you do not agree to these Terms and Conditions, please do not order from TBF.

2. Revisions

We reserve the right to revise these Terms and Conditions from time to time as explained further in paragraph 14 below. Please check periodically for changes. If you do not agree with any revised Terms and Conditions, please do not order from The Black Farmer.

These Terms and Conditions were last updated on 2 November 2026.

3. Registration

3.1. To order from TBF you may be required to register with us. This is referred to as ‘set up an account’ or ‘Sign In’ throughout our Website and literature. However, this is not a credit account. Payment will be required prior to the delivery of goods.

3.2. To register with TBF you must be over eighteen years of age or, if you are a business, you must be operated by a person over eighteen years of age.

3.3. You must ensure that the details provided by you on registration or at any time are correct and complete.

3.4. You must inform us promptly of any changes to the information that you provided when registering by updating your personal details, within the order deadlines specified on our Website.

3.5. The personal and payment details you give to us are governed by our Privacy Policy, which is available on the Website.

3.6. Following the creation of an account, we may email confirmation of your account setup. For your records, please save this email and these Terms and Conditions for future reference.

4. Password and Security

4.1. When you register to use the Website you may be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us immediately and change your password.

4.2. If TBF has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend or cancel your account.

4.3. The automatic login facility is provided for your convenience. If you enable it, you remain responsible for activities and orders submitted through your account. We do not advise enabling automatic login on a shared computer.

5. Payment

5.1. You must ensure you provide TBF with valid payment details. You may make changes to your payment details through the facilities available on our Website or by contacting our customer service team. Do not send payment card details via email.

5.2. Payment card details are processed securely by our payment service providers. We take reasonable steps to protect your payment information in accordance with applicable requirements.

5.3. We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authorisation from your card issuer for payment or we reasonably believe that payment will be refused.

5.4. If a payment has been rejected by your bank, you may be unable to complete or amend your order until payment has been arranged. Please contact our customer service team if you require assistance.

6. Product Purchases

Age Restriction

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When accessing or purchasing age-restricted products, you may be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to accept delivery.

Our Order and Delivery Process

Orders can be placed through our Website, subject to product availability and applicable order cut-off times.

Our standard delivery days are Tuesday, Wednesday, Friday and Saturday.

We do not offer deliveries on Mondays, Thursdays or Sundays.

Available delivery dates are displayed during checkout and depend on your delivery address, order cut-off times and product availability.

Please select an available delivery date before completing your order.

If you need to change an existing order or delivery date, please contact us as soon as possible at customercare@theblackfarmer.com.

Changes are subject to processing and dispatch deadlines and cannot be guaranteed once an order has been prepared for dispatch.

Our courier tracking information is normally updated once your parcel has been collected for delivery.

Exception – Fish Friday

Where our Fish Friday service is available, fish orders may be subject to separate ordering deadlines and delivery arrangements. Please refer to the relevant product information or contact our customer care team for the applicable cutoff.

Christmas 2026 Orders and Deliveries

Our Christmas 2026 deadlines are:

• Pre-order deadline: 10 December 2026

• Last order date: 17 December 2026, subject to availability

• Last delivery date before Christmas: 23 December 2026

We recommend placing Christmas orders early to secure your preferred products. Orders are subject to availability, and the available delivery dates must be selected during checkout.

Ordering Terms

6.1. You may submit orders for Products using our online ordering facility on the Website. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make corrections before submitting it.

6.2. Each Product for which you click ‘Add to basket’ is added to your shopping basket. You have the opportunity to review and amend your order before completing checkout. After an order has been placed, any changes are subject to our order processing and dispatch deadlines.

6.3. Your submission of an order amounts to an offer to enter into a contract to buy the Products from us, subject to acceptance of that order.

6.4. When your order has been successfully submitted, you will receive an order confirmation. Acceptance and fulfilment remain subject to product availability and our applicable terms.

6.5. Where we accept an order, we do all that we reasonably can to ensure that it is fulfilled. Products are subject to availability and market conditions. If a Product is unavailable, we may contact you regarding a suitable substitute or issue a refund for the unavailable item. Nothing in this clause affects your statutory rights.

6.6. Subject to clauses 6.7 and 6.8 below, the price charged for the Products will be the price stated on the Website when you place your order.

6.7. All Products offered by us are subject to seasonal changes in supply levels and supply prices. For repeat or subscription orders, where available, prices may differ from those applicable when the order was first created. We recommend checking the Website regularly.

6.8. Some of our Products are priced by weight. Where a product is sold by variable weight, the average weight and price shown may be provided for guidance. The final weight and applicable price will be determined in accordance with the information displayed when you purchase the Product.

6.9. If you wish to cancel an order, you must notify us within the applicable cancellation deadline. We reserve the right to prepare and dispatch orders that have not been cancelled within the published deadline, subject always to your statutory rights.

6.10. If your payment card has been used fraudulently, you should contact your card issuer promptly to report the transaction and seek assistance.

6.11. Our Products are intended for end users and are not generally supplied for resale without our prior agreement.

6.12. Promotional voucher codes may be subject to additional terms, including restrictions on use with sale items or other discounts. The applicable conditions will be stated in the relevant promotion.

7. Delivery, Delivery Charges and Inspection of Products

7.1. Delivery Charges and Minimum Order

Our minimum online order for delivery is £35.

Standard weekday delivery costs £8.60.

Delivery is FREE on eligible orders of £50 or more, excluding Saturday delivery.

Saturday delivery costs £17.40 regardless of order value.

Click & Collect is FREE.

Our standard delivery days are Tuesday, Wednesday, Friday and Saturday, subject to availability and order cut-off times.

We do not deliver on Mondays, Thursdays or Sundays.

Available delivery dates and the applicable delivery charges will be confirmed during checkout.

TBF reserves the right to amend delivery charges from time to time. Any applicable charges will be displayed before you complete your purchase.

7.2. We will charge the total cost of your order, including applicable delivery charges or packaging costs, using your selected payment method at checkout.

7.3. You are responsible for making suitable arrangements to receive your delivery and for providing appropriate delivery instructions.

7.4. If nobody is available at the delivery address, the courier may follow the delivery instructions provided or offer an alternative delivery arrangement, subject to the requirements of the courier and the nature of the goods.

7.5. You are responsible for providing accurate delivery address details, including house numbers, street names and postcodes, and for making appropriate arrangements to receive your order on the scheduled delivery day.

7.6. DPD provides tracking and estimated delivery time slots. Certain products, including age-restricted products, may require additional checks or a signature upon delivery.

7.7. If a delivery is refused or cannot be accepted, please contact our customer care team so that we can review the circumstances and advise on the available options.

7.8. Delivery may be delayed by circumstances beyond our reasonable control, including adverse weather conditions, industrial action, transport disruption or supplier failure. We will endeavour to notify you of significant delays and offer appropriate assistance. Nothing in this clause affects your statutory rights.

7.9. Please inspect the Products as soon as reasonably possible after delivery and notify us promptly if you discover any defects, damage or other concerns. You can contact us at customercare@theblackfarmer.com. Where applicable, we will provide a refund, replacement or other remedy in accordance with your statutory rights and our Refund Policy.

7.10. We deliver to UK mainland addresses, subject to certain postcode exclusions.

The following postcode areas are currently excluded:

AB31–38, AB41–56; EI; FK17–21; GY9; HS1–9; AM; IV; KA27–28; KW0–17; PA20–78; PH15–99; TR21–25; ZE.

We do not deliver to Northern Ireland.

8. Availability of the Website

8.1. Although TBF aims to offer you the best service possible, we cannot guarantee that the Website will be free from faults or interruptions. If a fault occurs, please report it to us and we will seek to resolve it as soon as reasonably possible.

8.2. Your access to the Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. If you need assistance with an existing order during an interruption, please contact customercare@theblackfarmer.com.

9. Cancellation Rights

9.1. TBF may suspend or cancel an accepted order or your registration where there are reasonable grounds to do so, including where you breach these Terms and Conditions.

9.2. You can request cancellation of your registration by contacting us in writing.

9.3. The cancellation of your registration does not affect rights or liabilities that have already accrued or obligations relating to orders already placed.

9.4. Your statutory rights to cancel an order, where applicable, remain unaffected. Certain goods, including products that are liable to deteriorate or expire rapidly, may be excluded from statutory cancellation rights. Please refer to our Refund Policy or contact customer care for assistance.

10. Warranties and Liabilities

10.1. Whilst TBF makes reasonable efforts to ensure that the information on the Website is accurate and up to date, errors may occasionally occur. We reserve the right to correct inaccuracies, including product descriptions and prices.

10.2. We aim to supply Products that are of satisfactory quality and meet applicable legal requirements. If the Products you receive are faulty or defective, please notify us so we can investigate and provide an appropriate remedy.

10.3. We are not responsible for defects caused by improper handling, storage or misuse of Products after delivery, except where the law provides otherwise.

10.4. Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.

10.5. Subject to clause 10.4, we are not responsible for losses that are not reasonably foreseeable or that are unrelated to a breach of our obligations.

10.6. We are not responsible for delays or failures caused by events beyond our reasonable control, including extreme weather, strikes, transport disruption, supplier failures or other circumstances outside our control, subject to applicable law.

11. Your Statutory Rights

11.1. As a consumer, you have legal rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

11.2. Nothing in these Terms and Conditions affects your statutory rights.

For further information about your consumer rights, you can contact Citizens Advice or your local Trading Standards service.

12. Applicable Law

12.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England, subject to any mandatory legal rights that apply in your place of residence.

12.2. The courts shall have jurisdiction over disputes in accordance with applicable law.

13. Miscellaneous

13.1. You may not assign or transfer your rights under these Terms and Conditions without our prior agreement, except where permitted by law.

13.2. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in force.

13.3. Except where required by law, these Terms and Conditions do not create enforceable rights for third parties.

14. Amendments

We may update these Terms and Conditions from time to time by publishing a revised version on our Website.

Changes will apply in accordance with applicable law and will not remove rights you have already acquired under an existing order.

Terms & Conditions for Purchase of Alcohol

By placing an order for alcohol with The Black Farmer, you agree to the following terms.

General

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

When ordering alcohol, you may be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. Age verification may be required upon delivery.

We make reasonable efforts to ensure the information on our Website is accurate and up to date.

Product availability, pricing and specifications may change from time to time.

If a Product becomes unavailable after you place an order, we may contact you to discuss a suitable alternative or refund.

Payment

Payment must be completed using one of the payment methods offered at checkout.

Payment card information is processed securely through our payment service providers.

Payment will normally be taken at the time of ordering.

Delivery – Alcohol

Alcohol delivery is subject to the delivery dates available for selection at checkout.

Thursday delivery is not available.

All packages are treated as fragile.

Alcohol deliveries are available only to eligible addresses, subject to applicable postcode restrictions and carrier requirements.

The delivery exclusions displayed during checkout and any additional restrictions applying to alcohol products must be observed.

Deliveries containing alcohol must be received by a person aged 18 or over.

If our courier is in any doubt about the recipient's age, identification may be requested. Delivery may be refused if the courier cannot verify the recipient's age.

Please report any goods damaged during transit to our customer care team promptly.

Customers are responsible for the safe storage and appropriate use of products upon receipt.

Alcohol is best enjoyed in moderation.

The Black Farmer Farmshop Gift Card – Terms and Conditions

1. Redemption

This gift card can only be redeemed in-store at participating The Black Farmer farmshops.

It cannot be used for online purchases or redeemed for cash.

2. Expiry

This gift card is valid for 6 months from the date of purchase.

After the expiry date, any remaining balance will be forfeited.

3. Purchases

The gift card can be used to purchase items available in-store at participating locations.

It must be presented at the time of payment.

4. Balance

Any remaining balance after a purchase will be retained on the card for future use, provided the card remains within its validity period.

The gift card balance cannot be transferred or redeemed for cash.

5. Lost or Stolen Cards

The Black Farmer is not responsible for lost, stolen or damaged gift cards. Lost or stolen cards will not be replaced.

6. Non-Refundable

Gift cards are non-refundable and cannot be exchanged for cash or other vouchers, except where required by law.

7. Validity

The gift card is valid only at participating The Black Farmer farmshops and cannot be used at other affiliated stores or events unless expressly stated.

8. Fraud

The Black Farmer reserves the right to refuse, cancel or hold for review any gift card where there is reasonable suspicion of fraud or misuse.

9. Amendments

The Black Farmer reserves the right to amend these gift card terms, subject to applicable law.

10. Contact Information

For enquiries regarding farmshop gift cards, please contact The Black Farmer farmshop directly.

Contact Us

For assistance with an order or questions about these Terms and Conditions, please contact:

The Black Farmer Ltd

West Kitcham Farmhouse
St. Giles on the Heath
Devon PL15 9SL

Email: customercare@theblackfarmer.com

Website: www.theblackfarmer.com